See how Intercity helped Dron & Dickson, leading experts in hazardous environment equipment, scale their operations with secure and trustworthy IT.
When it comes to hazardous environments, there's no room for IT that can't handle the pressure.
For Dron & Dickson, a business with nearly a century of expertise in hazardous environments like oil and gas, pharmaceuticals, ports, and food production, this purpose shapes everything they do. They supply explosion-proof, intrinsically safe equipment to keep people protected. But behind the scenes, they need the same level of safety, resilience, and care in their technology stack.
And a while back, that’s where they had a challenge.
One big pinch point.
Before the pandemic, Dron & Dickson worked with a Managed Service Provider (MSP) that gave them one point of contact. For a while, it worked. But as the company grew, ambitions expanded, and pressure mounted, that single point became a bottleneck.
“We’re growing the business so we can do more, acquire more, and expand opportunities for our people. But you can’t do that when you’ve got a single point of failure holding things back.”
Chris West, Strategy and People Director
The leadership team realised they needed a partner who could scale with them, keep systems resilient, and most importantly, understand the human stakes behind the business.
Why Intercity was the right fit.
When Dron & Dickson met Intercity, it wasn’t just the tech portfolio that impressed them. It was the people-first approach, the responsiveness, and the partnership mindset.
“Intercity just fitted. Nothing’s a problem. From service delivery to the engineers to the project team, they collaborate with us and talk to us like people. That’s made a big difference.”
Adam Bolton, IT and Business Systems Manager
Since partnering with Intercity, Dron & Dickson now benefit from a single contract covering:
- Proactive Azure Management: keeping their cloud environments optimised and secure
- Full Service Desk: first, second, and third-line support, so employees get the answers they need fast
- Connect Endpoint Management: ensuring devices are up to date, protected, and running smoothly
- Microsoft Consultancy (Professional Service Days): expert advice to keep pushing their technology forward
This shift has cleared the road for growth. Less admin, more accountability, and a technology partner focused on fixing business problems, not just IT tickets.
Real results to help them thrive.
With Intercity handling core services, Adam’s team can now deliver technology to the desktop with the click of a button. They’re exploring new areas like outsourcing mobiles and connectivity, confident that the right support is in place.
Even when challenges arise, the experience has changed:
“Productivity, responsiveness, the ability to report problems and know they’ll be handled carefully and quickly, that’s where the trust comes in,”
Chris West, Strategy and People Director
Looking ahead...
As Dron & Dickson move into their next century, they’re focused on growth, innovation, and continuing to protect the people and industries they serve. With Intercity alongside, they have the technology foundation, the expertise, and the trusted partnership to make it happen.
At Intercity, we’re proud to help remarkable businesses like Dron & Dickson do what they do best, with technology that simply works.
Want to see these kind of results in your business?
