Doing more for our customers
VALUABLE CUSTOMER INTELLIGENCE WITH
Personalised for your business
Our Contact Centre solution is fully scalable and customisable for your evolving business needs, including auto attendant and IVR, agent skills ratings and outbound call tags.
Reach new heights in quality
Empower your people to deliver supreme quality, with supervisor listen-in features for calls in progress ensuring the highest standards of customer experience.
Intelligent real-time reporting
Motivate your teams with effective KPIs based on real data, monitoring call performance and agent status on the go. Optimise staffing, quality and costs through customer intelligence.
Flexible Contact Centre solutions in the cloud
Contact us to discover how our Contact Centre software can transform your agent and customer interactions and help you deliver:
- A true omnichannel customer experience
- Increased productivity and agent satisfaction
- Closer customer contacts
- Improved service levels
DON'T JUST TAKE OUR WORD FOR IT
What I want from our telephony or any technology system is to have something that just works… Intercity provides the ‘secret sauce’ that makes this happen.
LET'S TALK ABOUT YOU
Want to enable your people to work faster and smarter?
Tell us your challenges, so we can find the best infrastructure services and cloud storage solutions together.
Speak to us on 0808 500 1436
The world is your office. Give your team the flexibility and tools they need to communicate and collaborate with ...
Our hosted solutions can help you cut costs and increase the flexibility of your telephony system
Unify your communications and get business stakeholders collaborating and connecting on a different ...
The foundation of today's business. Reliable and secure end-to-end managed network solutions for total peace of ...