With so many of us working remotely, it’s essential that we’re able to communicate and collaborate anywhere, at any time, and on any device.

Direct Calling for Teams is a brand-new solution developed by Intercity to help you overcome the limitations of the Microsoft Teams platform. An extension of MS Teams, it supports flexible working and allows you to make and receive internal and external calls securely to and from the PSTN.

By allocating UK and international DDIs, Direct Calling for Teams extends the reach of your user base so you can fulfil key business functions from a single, integrated platform. Direct Calling for Teams uses a fully redundant network architecture – hosted within Intercity’s geographically diverse, secure, and high-availability tier 3 data centres.

A Solution that Works for You

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Flexible Working

Collaborate internally and externally – anytime, anywhere. Calls are delivered to your MS Teams client device of choice.


Quick and Easy Setup

A fully-managed solution, users can be up and running fast – no complicated setup or installation procedures necessary.



Tailored to Your Needs

Direct Calling for Teams is tailored to meet your needs. Perfect if you’re using new numbers, existing ones, or a combination of the two.


Fully Scalable

Our competitively-priced solution can be scaled to suit your organisational setup – regardless of capacity or business requirements.

Core Features

Direct Calling for Teams is built around the robust range of features embedded within Microsoft Teams:

  • Internal/External Call Transfer
  • Call Forwarding and Blocking
  • Audio Conferencing
  • Outbound CLI Presentation
  • Automatic Presence Updates
  • Multilingual Interactive Voice Response
  • Geographic Number Allocation
  • Voicemail
  • Call History
  • Administration Portal

This leaves you free to enjoy frictionless collaboration across your business.

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Straightforward Installation

We’ve always taken a people-first approach to our technology solutions. That’s why we’ve made installing Direct Calling for Teams as straightforward as possible.

Direct Calling for Teams is fully and securely embedded within your Microsoft Teams environment, ensuring you don’t need to install additional applications to start enjoying the benefits. Every core feature is available from the get-go, giving you instant access to reliable voice, video, instant messaging, and mail communications.

Commercial businesses and public sector organisations alike depend on us to provide cutting-edge technology solutions. Our solution runs off Microsoft-certified SBCs, so you can be sure it’s the right one for you.

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Interested in Learning More?

Download our comprehensive brochure to discover exactly how Direct Calling for Teams helps you extract every last drop of value from Microsoft Teams and keep your organisation connected.Download The Brochure

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