Intercity wins Employer of the Year 2025 at the Lloyds British Business Excellence Awards

The UK’s biggest and most prestigious business awards have just named Intercity Employer of the Year. The Lloyds British Business Excellence Awards shine a light on organisations that go above and beyond, and this year we made the list. Here is the story behind the win and why it is good news for our customers.

LONDON, November 2025. The resilience and innovation of UK enterprise were on full display at this year’s Lloyds British Business Excellence Awards, hosted at London’s Grosvenor House Hotel.

Now firmly established as a key moment in the UK’s corporate calendar, the black-tie ceremony brought together CEOs, founders and policymakers to celebrate outstanding performance across sectors, from advanced technology and sustainability to healthcare and manufacturing.

Hosted by ITV’s Ranvir Singh, the ceremony blended prestige and purpose. Guests enjoyed a moving performance from Lucy, the ten-year-old blind pianist featured on Channel 4’s The Piano, followed by entertainment from comedian Josh Berry whose political impressions set the tone for a surprise keynote from Louis Theroux. The evening also featured a recorded message from Chancellor Rachel Reeves, reaffirming the government’s commitment to British enterprise.

Watch as it happened: Intercity called up as the winners!

A win that means more than a trophy

When a business wins Employer of the Year, it is never just an accolade. It is a signal, proof that the organisation does not just talk about culture, it delivers it.

This year, that recognition went to Intercity.

Named Employer of the Year 2025, Intercity was celebrated for what we have always believed to be our strongest competitive advantage, our people. Not in a “poster on the wall” sense, but in a measurable, strategic, data-driven way that directly shapes customer experience.

The judges were unanimous:

“Intercity represents the gold standard of modern employment, innovative, inclusive, and grounded in genuine care.”

A people-first culture that creates customer-first outcomes

One number stood out to the judges:

eNPS rising from 12 to 93.

That kind of transformation does not happen by chance. It happens when people are supported, trusted and given the freedom to thrive.

And when people thrive, customers feel it.

• Teams go further

• Service becomes proactive, not reactive

• Innovation accelerates

• Ownership becomes the norm

It is the difference between being served and being partnered with. Between a supplier and a long-term strategic ally

Strong internal culture, stronger external performance

Judges praised Intercity’s integrated approach to culture, governance and performance, including a dedicated Chief People Officer and ESG lead. In short, the way we run our business drives the way we support yours. That alignment shows up in three key ways:

1. STABILITY & CONTINUITY

High retention means customers work with teams who genuinely know their environment, history and goals.

2. CONSISTENT SERVICE

When people feel valued, it shows in every ticket, every conversation and every strategic review.

3. SUSTAINABLE GROWTH

Our values are not a veneer. They are an operating system that fuels innovation and resilience, helping us grow even in challenging markets.

What set Intercity apart

This year’s awards showcased leading organisations including Warburtons, Tropic Skincare, ADHD 360, Tembo Money and Aspire Technology Solutions.

Against that backdrop, the judges highlighted several things that distinguished Intercity:

• A people strategy consistently backed by data
• Proven engagement, inclusion and wellbeing outcomes
• Leadership that is ambitious and deeply human
• Values demonstrated in practice, not just presentations
• High-performing teams built on care, trust and accountability

As the judges put it:

“Intercity Technology embodies what it means to be a great employer, data-driven yet deeply human.”

For us, that is the highest compliment possible.

Why this matters for customers

Awards are great, but impact is better. Here is what this recognition means for the organisations we support:

You get teams that stay, grow and care.

High retention and engaged people mean quicker responses, better support and deeper expertise.

You get partners who think long-term.

Our people strategy is built for sustainability, not short bursts. It shows in our roadmap, our solutions and the way we serve.

You get a supplier built to last.

Strong culture fuels innovation, resilience and operational excellence, the traits that define providers who endure.

You work with a business that reflects your values.

From ESG to inclusion to ethical governance, our practices align with the standards modern organisations expect.

A final thought

Winning Employer of the Year is not just recognition for how we treat our people. It is recognition for how we treat yours.

Because when our teams are empowered and motivated, they create exceptional experiences for the organisations they support. This award simply makes it official. People-led excellence drives customer success, and we are proud to lead the way.

If you would like to know more about the work behind this recognition, or how our people-driven approach could support your goals, we would love to talk.