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Implementing ISOC will allow your business to receive enterprise class Network and Security support, delivered by a business that has 35+ years-experience in a success-proven, cost and resource-controlled environment.

Managing your organisation’s network on your own can be complicated, requiring significant time, effort, and staff. Not to mention keeping it upgraded, installing new technology, and troubleshooting issues. That’s where we can help, handing you back precious time to focus on strategic business projects.

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ISOC Business Benefits


Manage & Protect

You can’t always have eyes on your IT infrastructure - but we can. With our ‘always on’ approach, you can maintain business functions 24/7.


Service Desk Support

24x7x365 Network Operation Centre Service Desk.  Our expert team will be on hand 7 days a week, 24 hours a day, 365 days a year.


Remote Support

With our remote support for your network & security infrastructure, we’ll keep you secure, protected & connected from anywhere, & you’ll benefit from up-to-date software & security.


Industry Leading SLAs

We'll respond to your issues within 15 minutes, meaning that faults are fixed quickly and effectively, leaving you with minimal business interruption.


UK Based Staff

Ensuring no GDPR, data security or data sovereignty worries.  Our highly experienced and trained staff will keep a watchful on your IT infrastructure - so you can get on with more strategic operations.


Customer Portal

Whether its via telephone, email or via the online Customer Portal, you can choose how you would like to do communicate with us.

Customer Portal in Action

By logging into your unique customer portal, you will be able to manage and view any issues you have:

  • Fill in a simple incident ticket to make us aware of the issue.
  • We'll register the incident and send you a confirmation with a reference code within 15 minutes - reassuring you that we are dealing with the issue.
  • You will then be able to track the resolution of the issue through your customer portal.
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Download the ISOC 2021 Data Sheet

To find out more about how our industry leading SLAs can transform your organisation's network, please download the Data Sheet below.  At Intercity we are serious about data protection and the rights of our website visitors. We process your data to improve and personalise our visitors' online experiences, based on legitimate interests. To learn more about how and why we do so, see our privacy policy.

"There has always been a tension between the need for IT teams to maintain current Services and Innovating for the future. This has been massively exacerbated by the impact of COVID, extending support hours, scattering staff to home locations, whilst also driving rapid adoption of new technology. Never has handing over day-to-day and out of hours monitoring/support tasks to a trusted partner made more sense; enabling 24/7 support, whilst freeing internal IT to deliver the innovations needed to drive business growth post COVID"


Mike Osborne

Managed Services | Managing Director | Intercity Technology

Let's talk about you

Want to enable your people to work faster and smarter? Tell us your challenges, so we can find the best network infrastructure services together.

Speak to us on 0330 332 7933
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