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Personalised for your business

Our Touch Technology contact centre solution is fully scalable and customisable for your evolving business needs, including auto attendant and IVR, agent skills ratings and outbound call tags.

Reach new heights in quality

Empower your people to deliver supreme quality, with supervisor listen-in features for calls in progress ensuring the highest standards of customer experience.

Intelligent real-time reporting

Motivate your teams with effective KPIs based on real data, monitoring call performance and agent status on the go. Optimise staffing, quality and costs through customer intelligence.

“What I want from our telephony or any technology system is to have something that just works… Intercity provides the ‘secret sauce’ that makes this happen.”

Mark Faithfull

Head of Operations, Prepay Solutions

Why Touch Technology Contact Centre?

An entirely scalable solution, Touch Technology contact centre can be fully customised to ensure seamless end-to-end communication with all your customers. No matter your volume of calls or the geographical distribution of your business, all customers will benefit from a consistent experience.

Download the Touch Technology Contact Centre Brochure

Contact Centre

Field unlimited calls and gather customer insights by moving your call centre to cloud-based Touch Technology with Intercity. Read how.

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Let's talk about you

Want to enable your customer service staff to work more efficiently? Get in touch with us to learn more about how our Touch Technology contact centre solution can streamline your conversations, improve customer experiences and save your business money.

Speak to us on 0330 332 7933
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