Our Touch Technology contact centre solution is fully scalable and customisable for your evolving business needs, including auto attendant and IVR, agent skills ratings and outbound call tags.
Empower your people to deliver supreme quality, with supervisor listen-in features for calls in progress ensuring the highest standards of customer experience.
Motivate your teams with effective KPIs based on real data, monitoring call performance and agent status on the go. Optimise staffing, quality and costs through customer intelligence.
“What I want from our telephony or any technology system is to have something that just works… Intercity provides the ‘secret sauce’ that makes this happen.”