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What does the rise of flexible working in law firms mean for the IT team?
The traditionally long hours, high pressure and poor work/life balance in the legal profession are..
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Four ways a connected contact centre can ease retailers’ peak pressures
Today, over 90% of shoppers expect to receive updates on their online orders. That’s a huge..
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Why Move to SIP and VoIP From my ISDN and Analogue Lines?
As I am sure you have heard, BT has announced it will be switching off its PSTN and ISDN networks..
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4 ways to get the most out of your IT budget
A trend we are seeing in 2018 is for increasing demand for solutions comprising multiple products..
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Touch Technology Cloudphone App Features
Given that you can control Touch Technology via a browser, it may seem a little odd that anyone..
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How to select a UC platform: 5 questions to ask
If you’d like to improve your business with enhanced communication tools, it is probably time to..
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What's the difference between cloud, on-prem and hybrid UC?
Unified Communications (UC) empowers people to connect, communicate and collaborate safely and..
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Driving the charity sector forward through innovation
Paul Jones, from Intercity Technology, helped The Salvation Army to take its retail arm into the..
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Midlands Business Insider - More than just a phone
At Intercity, we’re always keen to be part of the dialogue around how telephony is evolving and..
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3 ways unified communications empowers a mobile workforce
How attached are you to your mobile phone? The Bolton News recently reported that mourners were..