“If I don’t have trust, they’re a supplier, but if I trust them, they’re a partner.”
Those were the words of Alan Crawford, Ingeus Chief Digital & Information Officer, when discussing the company’s relationship with Intercity.
Ingeus Limited is a British-based, Australian provider of employment and health programmes, services for young people, training and skills support, Labour hire and probation services. After a recent acquisition, Ingeus became a global team of over 2,700 people working in 10 countries.
As is often the case with acquisitions, Ingeus were faced with the dilemma of having two mobile phone suppliers – an existing relationship with Intercity, and another organisation. Ingeus had voiced their concerns about this other supplier, citing issues with excess data charges, poor account management, varied contract end dates and lack of bill control.
Cost effectiveness was also a consideration – especially in the wake of an acquisition – and was something the incumbent was struggling to rationalise. Due to the nature of Ingeus’s work, scalability was also a struggle – with few contracts having the flexibility to scale up and down as required.
So, how did Intercity fix these issues, save Ingeus money and enable their business growth?
You'll have to download our latest case study to find out.
To hear why Ingeus had things like this to say:
“I would happily recommend Intercity to anybody for both mobiles and an IT solution. Intercity are a really good fit for our company size. It pays to work with a similar size organisation to get that personal Account Management, as often with larger telecommunications companies, you can just become a ticket. Intercity have the flexibility we strive for as a business, they fit the right size solution for the customer, they offer efficient solutions for our fast-paced organisation and they support the growth of our business.”