At Intercity, we have been providing innovative communication solutions to retail businesses for over 30 years. You can empower your people to communicate and collaborate safely and efficiently, whether they are in store, at head office, in the contact centre or on the road. Seamlessly integrate voice, video, chat and mobility with our feature-rich unified communications platform, Touch Technology. A smooth, intuitive user experience means better staff productivity and increased flexibility, keeping your workforce engaged and your customers happy. Let your people to do what they do best, wherever they are.
As a cloud based solution with UK and global reach, the full communications suite is delivered from a fully integrated single infrastructure via our points of presence in Europe, North America & Asia. We’ve got you covered wherever your retail business is based, however you choose to communicate.
Touch Technology offers digital-first retailers a flexible and scalable cloud-based alternative to traditional communications. One licence unlocks all of our advanced features from high-quality audio, HD video and IM, and advanced desk phones for enhanced communications. Find out more about our unified communication solution Touch Technology by reading through the full list of features, benefits and FAQs.Book a demo
Connect your teams across domestic and overseas channels through international HD voice calls, video and audio conferencing and recording.
Today’s customers expect more. Streamline your customer experience with full call mobility, regardless of device or location.
No need to start from scratch; Touch Technology seamlessly integrates with existing or legacy systems. Our self-serve portal is simple to use and allows you to manage your solution at any time of day or night.
Touch Technology unifies and streamlines your contact centres, supporting them on a single network and improving customer experience.
Touch Technology is an entirely owned and patented technology from Intercity Technology, meaning our dedicated team of in-house developers are continuously enhancing the platform.
“Intercity aren’t just a supplier, they’re a partner. The relationship we’ve built has grown over the short period we’ve worked together, and I’ve been able to call on them to deliver solutions within tight timeframes, and they’ve always delivered.”