Doing more for our customers

Running a business is hard enough without technology problems. We’ll help your people Do More by expanding your IT capabilities and providing a safe pair of hands, when and wherever you need us.

Tech is so much more than a tool - it’s about making amazing things happen. Tech is ensuring a hospital can access vital patient information or a charity being able to communicate in the remotest parts of the world.

Whether it’s doing something better, doing something faster, or doing something new, we use tech to deliver benefits to your business by enabling you to Do More.

From our unique ‘Do More’ culture to our outstanding reviews, discover what makes our people different.

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INTERCITY HISTORY TIMELINE

1982
1982

psychologyThe Brainwave

Alan Jackson meets Martin Cooper, the inventor of the first handheld mobile phone, at the Motorola in Chicago and can see the tech’s potential before its 1982 launch.

Working with the UK Government, in conjunction with the launch of Vodafone and Cellnet and the London trials in 1984, Intercity is established as one of their first partners.

1985
1985

celebrationIntercity Inception

Intercity is founded by Alan Jackson as an independent service provider at the dawn of UK mobile technology, starting life in Birmingham with just 6 colleagues.

Alan put everything on the line to start the business.

1986
1986

group_add Rapid Tech Startup

You think recruitment is a challenge now –imagine going from 1 person to 80 people in 18 months!

1988
1988

domain_disabled Driving Big Changes

The first office in Bishopgate Street is an empty shell, so needs completely fitting out.

A loading bay is needed because nearly all the phones now are being fitted in cars.

1994
1994

phone_iphoneGoing Dutch

Operations expand to the Netherlands, the first UK business to get a licence to sell mobile phones in the Netherlands, beating big players like Sony to the punch.

1998
1998

publicGrowing the family

The Intercity family grows to 250 people

2005
2005

handshake 20 Years of Regional Support

Intercity are growing quickly and want to help other regional businesses on that journey.

Through the creation and sponsoring of a business awards programme, we have been supporting startups and innovation, nurturing entrepreneurism every month in Birmingham since 1985.

2008
2008

group The Jacksons

Andrew Jackson joins the business, carrying on the family tradition: 35 years continued ownership, with organic growth and no outside investment or Private Equity

2010
2010

cloud Pioneering Beyond Mobiles

The business is rebranded as Intercity Technology from Intercity Telecom Ltd, facilitating a shift from a mobile-focused business to a unified communications provider. This reflects the innovations of the time, such as Cloud and Fixed lines

2014
2014

support_agent ICS: WORLD-CLASS CUSTOMER SERVICE

We become the first and only independent telecom service provider to be awarded the Service Mark Accreditation from the Institute of Customer Service, putting Intercity level with prestigious brands like John Lewis and Marks and Spencer for their focus on world-class service to customers.

2015
2015 1

add_business On the acquisition trail

Intercity acquires Gage Networks, adding depth to its service as leading cloud communication specialists. All Gage Networks’ colleagues, are retained postacquisition. We also acquired the highly-accredited IT service provider Imerja, enhancing our services and providing access to public sector frameworks to customers. We expand to Birmingham, Bolton, London, Elstree, Oakham and Amsterdam.

2015
2015-2-customer-service

verified_user ICS ENGAGEMENT STRATEGY OF THE YEAR

Awarded ICS Engagement Strategy of the Year at the Institute of Customer Service UK Customer Satisfaction Awards, beating large brands.

2016
2016-investors-in-people

emoji_events PEOPLE POWER AWARDED INVESTORS IN PEOPLE

Our people are what make us special, that’s why we focus on people as much as tech.

In 2016 our Investors In People award is clear recognition of the success of this approach in creating the right culture and working environment.

2017
2017-virgin-media-business

done_all LANDING ANOTHER BIG NAME

Intercity are appointed as the sole supplier of managed LAN services into the Virgin Media Business product portfolio.

2018
2018

security Help yourself

Intercity launch selfserve customer portal, providing customers with e-billing and selfservice capabilities.
Cyber Essentials + Certified

Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the growing threat of cyber attacks. We achieve Cyber Essentials Plus, the highest level of certification offered under the scheme.

2019
2019-award

group_work VODAFONE PARTNER OF THE YEAR

Intercity Technology is named ISP Partner of the Year at the Vodafone Partner of the Year Awards.

We are Vodafone’s first and longest standing global independent partner, with a strong and successful relationship spanning over 30 years.

2019
2019 2

account_tree DIVIDE & CONQUER DIVISIONAL STRUCTURE

In order to remain efficient and drive innovation, while still delivering world class customer service and solutions, 3 new divisions are created and new MDs introduced.

Group MD – Charlie Blakemore (2020)
Managed Services – Mike Osborne (2020)
Communications – Neil Rampe (2023)
Cloud & Security – Phil Bindley (2021)

2020
2020 1

savings £Multimillion Birmingham investment

Our Tier 3 Data Centre launches in our Birmingham HQ along with out Information Security Operations Centre (ISOC)

2020
2020 2

coronavirus COVID - NO FURLOUGH

A challenge for both society and business, but we are determined to come out stronger. No one is furloughed, utilising the power of keeping our people together.

We establish a way of working that keeps everyone safe while maintaining the financial stability to thrive, with our workforce growing 12.5%! This is more than a job – we look after our people.

2021
2021-1-cropped

control_point_duplicate Buyout by Andrew Jackson

Keeping it in the family

We have a clear strategy and Integrated Business Plan (IBP) to meet our objectives. Fundamentals are in place to scale our business, with private ownership giving us extra security. The future may not always be certain, but one thing we’re sure of is that we will always develop ourselves and our solutions to enable our customers to DO MORE.

2021
2021-2-b-outstanding-award

verified Best companies

Intercity are awarded a coveted ‘2 Star Accreditation’ by Best Companies in recognition of ‘Outstanding levels of Workplace Engagement’.

We also come 9th in Top Telecoms Businesses to Work for, 50th in the top UK Mid-Sized Businesses and 19th in the Best Companies to work for in the Midlands.

2022
Chandler & Intercity photo-1

done_all CHANDLER

Intercity acquires Chandler Communications, one of the UK's earliest established telecommunications companies. The #TeamIntercity family is growing!

2022
Updated Commonwealth Games Photo

double_arrow Doing more

The only way is up: we achieve and maintain '3 Star Accreditation' by Best Companies for the second year running, are voted Number 1 Telecoms Company, 11th Best Company to work for in the West Midlands, and 30th Best Mid-Sized Company to work for in the UK!

Our EcoVadis status is raised from Gold to Platinum, putting us in the Top 1% of sustainable companies. 

2022
glassdoor

celebrationPeople Power

We're rated 4.9 on Glassdoor, well above the industry average of 3.3.

Feedback from our colleagues demonstrates our commitment to a lasting and growing people-first culture.

2023
2023

sports_cricketTeaming up!

Intercity team up with Edgbaston Cricket Stadium as their Official IT Partner to support their ambitious regeneration plans, including their vision of becoming a world-class tech-enabled stadium.

2023
Trees Webpage-1

account_tree CARBON NETRAL STATUS

Our offices are totally carbon neutral with plans in place to achieve net zero.

Here at Intercity, our Environmental, Social and Governance approach is intrinsic to our company conduct. We have clear goals surrounding sustainability and positive social impact in place, as well as governing not only ourselves but all the businesses we work with.

INTERCITY AT A GLANCE

We could go on, but we'll keep it short and sweet...

Check out our short company overview for high-level insight into what makes us a great partner to do business with.

Download At a Glance

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Do More culture

We love what we do. We want you to love what we do. Learn more about the philosophy that sets us apart from other IT providers.

I've got the power


People power

Meet the people behind the tech. They’re a friendly bunch and the absolute best at what they do. Find out what makes our team so special.

I've got the power

 

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Intercity the community

We never stand still. Find out what the Intercity team has been up to and how we like to spend our time, whether that means five-a-side football or helping out in the local community.

I've got the power