We are very proud to say we have achieved a 3* rating from Best Companies. This is the highest accreditation Best Companies provide and reflects a world-class level of workplace engagement.

Our company culture places our people at the core of what we do. We care about ensuring they are engaged and motivated at work, and it is rewarding to see that this is felt company-wide in graduating from 2* to 3* this year.


Best Companies to Work For Lists and Best Companies Accreditation are recognised as the standard in workplace engagement. An independent body, they award accreditation based on the unique BCI score generated by an internal ‘b-Heard survey’. The BCI score is graded on a fixed scale of 0 - 1000 and if high enough, you will receive either a ‘One to Watch’ status or 1 – 3 Star accreditation. The survey is anonymous and gives key insights into exactly how colleagues feel about their organisation.



We were lucky enough to attend the Best Companies Award Ceremony on the 2nd of November 2022, where we found out our individual ranking in regional and UK wide Best Companies Lists. We think the results speak for themselves!

🏅 The 30th Best Mid-sized company to work for in the UK

🏅 The 11th Best Company to work for in the West Midlands

🏅 The No.1 Best Telecoms Company to work for



This 3* award highlights the changes and progress we’ve made to our colleague development programmes and engagement strategy over the past two years.

We introduced an Employee Assistance Programme (EAP), which includes unlimited counselling and the creation of a wellbeing portal, to ensure colleagues have additional support available to enable them to lead healthy lives! EAP is further bolstered by the delivery of wellbeing workshops, virtual training sessions, and outdoor activities to encourage a healthy work/life balance whether working remotely, hybrid or in the office!

Engagement for Intercity now lasts throughout the colleague journey. Engagement begins at the attracting stage - attracting and employing the right people with the right values who want to be engaged, is vitally important to our success.

We know how important it is for our colleagues to feel like they are given the support and training they require. That’s why we have recently introduced several initiatives relating to development and the progression available within Intercity including a management academy, continuous professional development courses for all colleagues, and a companywide skills matrix so that our colleagues have transparency on the skills required for career progression. 

A huge thanks to everyone at Intercity for the incredible work they put in every single day, these 3* belong to you too!