Yesterday, Microsoft hosted its annual MCAPS event (Microsoft Customer and Partner Solutions), bringing together sales, technical and partner teams to share strategic priorities and areas of focus for FY27. While many of the discussions focused on Microsoft's future direction, our focus has been on something more important: what these developments mean for our customers.
We've taken the key themes emerging from MCAPS and translated them into the practical opportunities and challenges businesses are likely to face over the next 12 months.
The clearest takeaway? Organisations are moving beyond AI experimentation for experimentation's sake and focusing on how AI can deliver tangible business outcomes, from improved productivity and efficiency to long-term growth.