Our Thinking | Intercity Technology

How we helped to secure EH Smith: A case study

Written by Intercity | Oct 13, 2025 12:31:06 PM

See how a heritage business and the UK's largest independent builder's merchant tackled modern cyber threats with our Microsoft 365 Security Assessment.

When EH Smith looked to technology to add value to everything they do, especially cybersecurity, they turned to Intercity.

EH Smith are the UK’s largest independent building, timber and brick suppliers with branches across the UK, suppling products and services to tradespeople and DIY enthusiasts. As a family-owned business with 100 years of experience, they couldn’t risk a security breach.

“We are looking, to make sure that technology enables everything we do in the commercial space and adds value to what we do. And in particular at the moment a hot topic is cyber security” – James Cave, Business Improvement Director

Why now?

James Cave speaks about the rise of cyber-attacks even mentioning the collapse of Knights of Old a 158-year-old company. You don’t have to look very far to see others like M&S and Jaguar Land Rover facing significant hardship after cyber-attacks.

Facing gaps in their security practices, EH Smith recognised that protecting their systems and infrastructure was essential to maintaining smooth operations. They wanted to ensure their services and products could reach customers without disruption, and that emerging threats wouldn’t hold back growth.

How Intercity strengthened their security.

When they came to Intercity for their Microsoft 365 Security Assessment it gave them the peace of mind that they closed their gaps helping stop attackers getting in.

“We found it a really valuable exercise. Shone a light on several items that we needed to address.” - James Cave Business Improvement Director

With the Microsoft 365 Security Assessment it:
    • Tightens admin access
    • Secures file sharing across your business
    • Enforces multi-factor authentication
    • Disables used features and accounts

Our M365 Security Assessment takes a deep dive into your tech stack, uncovering vulnerabilities and ensuring everything is configured according to best practices. That’s exactly what EH Smith experienced we exposed gaps in their environment, strengthened configurations, and locked down their systems before hackers had a chance to exploit them.

“We deployed the assessment and later presented the results providing real insight into what a builders merchants tenancy looks like from a security perspective. The business was already investing in Cyber Security and following the assessment we’ve since delivered Intune professional services to further strengthen their environment.” Andy Newbrook – Business development manager

What was the result.

“It gave us a roadmap, for our security posture that we could follow quite easily” –James Cave Business Improvement Director

With robust security foundations in place, EH Smith can drive growth, serve customers seamlessly, and innovate with confidence backed by Intercity’s expertise to keep threats at bay.